ICQA Supervisor
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Key skills for this role
About the Role
Amazon is seeking an ICQA Supervisor to oversee safety, quality, and performance in fulfillment center operations. The role requires 1+ years of Microsoft Office experience, a high school diploma, and flexibility to work various shifts including weekends and holidays.
Key Skills for This Role
Responsibilities
- Supervise day to day activities with responsibility for overall safety, quality, performance and member experience of either Inbound or Outbound FC operations
- Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication
- Understand safety procedures, ensure safe working practices and document accidents/incidents timely
- Prioritize appropriately meeting deadlines
- Exhibit professional behavior while coping well with ambiguity and change
- Drive results and approach obstacles proactively
- Ensure company policies are communicated and enforced consistently
- Source and nurture ideas and roll them into the creation of improvement plans
- Take proactive steps to ensure best practices are shared across all departments, shifts and within the entire organization
- Work closely with HR, Facilities, Safety and IT to build and secure support and resources for projects and initiatives
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
- Assist with the establishment of long term operational strategic plans
Requirements
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required
Full Job Posting
DESCRIPTION
- Supervise day to day activities with responsibility for overall safety, quality, performance and member experience of either Inbound or Outbound FC operations.
- Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
- Understand safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
- Prioritize appropriately meeting deadlines.
- Exhibit professional behavior while coping well with ambiguity and change.
- Drive results and approach obstacles proactively.
- Ensure company policies are communicated and enforced consistently.
- Source and nurture ideas and roll them into the creation of improvement plans.
- Take proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization.
- Work closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives.
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management.
- Assist with the establishment of long term operational strategic plans.
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
- High school or equivalent.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
PREFERRED QUALIFICATIONS
- Work 40 hours/week, and overtime as required.
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