indeed
IAM & PAM L2 Engineer
UST
West Bengal, IND
Onsite
Discovered 1 weeks ago
Identity and Access Management (IAM)Privileged Access Management (PAM)Secure Remote AccessRole-Based Access Control (RBAC)Privileged account lifecycle managementAuthentication and authorization troubleshooting
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Identity and Access Management (IAM)Privileged Access Management (PAM)Secure Remote Access
Role Overview
Provide L2 operational support for IAM and PAM environments.
The role supports privileged access, secure remote access, access governance, incident management, and operational improvement.
Key Skills for This Role
Identity and Access Management (IAM)Privileged Access Management (PAM)Secure Remote AccessRole-Based Access Control (RBAC)Privileged account lifecycle managementAuthentication and authorization troubleshooting
Full Job Posting
Role Description
Provide L2 operational support for IAM and PAM environments.
The role supports privileged access, secure remote access, access governance, incident management, and operational improvement.
Responsibilities
- Administer, monitor, and troubleshoot privileged access platforms and access management services.
- Manage privileged access to enterprise servers, applications, and infrastructure systems.
- Perform privileged account onboarding, modification, and deprovisioning.
- Support Secure Remote Access solutions and troubleshoot access and connectivity issues.
- Configure access controls according to RBAC requirements and approved access models.
- Investigate authentication, authorization, and privileged access incidents.
- Monitor access activity and support governance, compliance, and access reviews.
- Collaborate with infrastructure, security, network, cloud, and application teams.
- Handle incidents, service requests, and changes under ITSM processes.
- Participate in critical incident troubleshooting and resolution.
- Maintain SOPs, runbooks, operational documentation, and knowledge articles.
- Coordinate escalations with advanced support teams and vendors and identify automation opportunities.
Required Skills
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