Hybrid Support Service Representative - ACH Processor - Espanola, NM

Starting pay: $22.08 – $27.60 hourly, based on qualifications, internal equity, and budget.

• Medical, Dental, and Vision Insurance with Del Norte covering up to 85% of employee insurance premiums

• 401(k) with up to a 7.5% company match
• Company-paid Life Insurance and Disability coverage for eligible employees
• Generous PTO, sick leave, paid holidays, volunteer hours, and Mental Health Days
• Employee Assistance Program with free counseling resources
• Tuition reimbursement
• Wellness benefits including a free gym membership
• Employee loan and banking discounts

• Ongoing learning and development opportunities.

• Three years to five years of similar or related experience.
• Must be ACH certified within one (1) year of being in position, unless already acquired and must maintain this certification on-going.

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Knowledge and Skills:

This position is primarily sedentary and requires the ability to remain seated or stand for extended periods while operating a computer and other office equipment.

Manual dexterity is needed for typing, using a mouse, and handling documents.

The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 15 pounds.

Visual and auditory acuity are required for reading documents, creating content, and communicating effectively.

Reasonable accommodation will be provided to enable individuals with disabilities to perform essential job functions.

Work is primarily performed in a professional office setting.

The environment is generally quiet to moderate noise levels and involves regular interactions with peers, vendors, community partners and the public.

The role requires occasional travel between office locations and may include periodic extended hours to meet project deadlines or support events.

Employees may experience occasional exposure to outdoor conditions while traveling or attending events.