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Hybrid Document Management Specialist (Bilingual)
Westgate Resorts
Ocoee, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 18-19 hourly / hour
Discovered 2 weeks ago
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Key Skills for This Role
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What You Will Do
- Answer inbound phone calls and support Westgate Owners with document‑related inquiries
- Review, verify, and process ownership documents for accuracy and completeness
- Update Owner information and document details in internal systems
- Communicate professionally with Owners and internal departments
- Follow documentation standards, compliance guidelines, and processing timelines
- Perform data entry, filing, scanning, and electronic record management
- Provide clear explanations of processes and next steps to Owners
- Support team members with projects and additional tasks as assigned
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring
Required: Bilingual Spanish/English required 2+ years of customer service, document management, banking, timeshare, or related experience Strong phone etiquette and communication skills High accuracy when reviewing handwritten and digital documents Ability to multitask across multiple systems and screens Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat Ability to troubleshoot minor computer issues independently Comfort operating a computer, phone, calculator, and office equipment Ability to sit at a desk for extended periods High attention to detail and follow‑up skills
Bilingual Spanish/English required
2+ years of customer service, document management, banking, timeshare, or related experience
Strong phone etiquette and communication skills
High accuracy when reviewing handwritten and digital documents
Ability to multitask across multiple systems and screens
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