HVAC Service Manager

You’re a proven leader in the trade, and you want to join a team that values your expertise, empowers your leadership, and gives you the autonomy to build a winning department.

Who We Are We keep on growing because we only hire the best, and our customers love us for it.

We’ve been at this a long time here in the Richmond area.

You’ve probably seen our trucks and our ads.

What you don’t know is what it’s like to lead a team like this.

How much you feel appreciated when you build systems that work and mentor technicians who excel.

How much we invest in leadership development and industry-leading training.

How rewarding it is to drive operational excellence in a company where quality and integrity come first.

People often come to us looking for a job.

They stay with us because they find a fulfilling career, leadership support, and real opportunities to grow.

Why Choose SoGood Plumbing, Heating & Air

• Competitive Compensation: Competitive base salary plus performance bonuses/incentives.
• Health Coverage: Medical, Vision, and Dental Insurance with SoGood paying $250 monthly towards medical.
• Work-Life Balance: Unlimited Paid Leave.
• Retirement: 401(k) retirement plan.
• Leadership Development: Paid executive and operational training through Nexstar Network.
• Company Tech: Company-supplied phone, and iPad/laptop.
• Lead, coach, and develop service technicians through regular ride-alongs, technical training, and soft-skill development.
• Oversee daily service operations in coordination with dispatch to maximize field efficiency and customer satisfaction.
• Track and manage key departmental metrics (KPIs), including revenue goals, average ticket size, conversion rates, and customer review scores.
• Handle escalated customer concerns with professionalism, ensuring high client retention and five-star satisfaction.
• Conduct weekly team meetings, technical review sessions, and safety briefings.
• Ensure all truck inventory, equipment, tools, and departmental paperwork meet company standards.
• Recruit, interview, and onboard top-tier HVAC talent to support company growth.