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HVAC Senior Customer Service Representative

Rellaire Smart Home Systems
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 25-35 hourly / hour
Discovered 1 weeks ago
Free

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  • Answer phones, emails, and live chats on weeknights and weekends.
  • Schedule customer service appointments.
  • Respond to customer service issues.
  • Correspond quickly and accurately between employees in the field, the management team, and customers.
  • Follow and help improve our 5-star customer service processes.
  • Work within the CRM to accurately track customers, appointments, parts, and equipment.
  • Help fulfill warranty, invoice, and other customer paperwork activities.
  • Work as a team and support the team members around you.
  • Work independently and get the job done right the first time.
  • Think on your feet and bring solutions to the problems at hand.
  • Be on time always, and be able to speak confidently with customers.
  • Be willing to give and receive feedback to improve yourself, your team, and the company.
  • 1+ years of experience in high-level customer service for heating and air conditioning.
  • Fluent in both English and Spanish.
  • A high school diploma, GED, or equivalent.
  • Excellent communication skills and excellent data entry skills.
  • Some level of formal customer service training is a plus (including from other high-end hospitality brands).
  • Visit https://rellaire.com/careers/
  • Scroll down and follow the instructions.

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