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HVAC/R Technical Service Advisor
GE Mechanical
Pennington, USA
Full-time
Senior · 5+ years experience
Onsite
USD 80000-90000 yearly / year
Discovered 1 weeks ago
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Role Overview
The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.
Key Skills for This Role
HVACRefrigerationPlumbingMicrosoft Word
Full Job Posting
Position Overview
The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.
Responsibilities
- Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
- Correspond with technicians to clarify any technical information
- Report quality issues or concerns to management, work through resolutions when applicable/directed
- Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
- Extract pull-through work from service calls and preventative maintenance visits
- Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
- Develop meaningful relationships with customers to encourage trust and loyalty
- Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
- Follow up with customers on quoted work and coordinate with service team if approved
- Stay current with changing industry standards
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