Human Centered Change Manager

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
• Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
• Minimum 5 years of industry experience in customer-facing roles.
• Ability to clearly articulate Human-Centered Change value to stakeholders at all levels.
• Passionate about delivering Human-Centered Change.
• Experience with large-scale transformation engagements.
• Proactive, self-sufficient, and professional with strong organizational and communication skills.
• Creative problem-solver with the ability to inspire others.
• Ability to pivot and navigate dynamic situations.
• Excellent verbal and written communication skills.
• Strong workshop design and facilitation skills.
• Proven track record of building customer relationships.
• Demonstrated ability to design and implement monitoring and measurement frameworks to evaluate change success.
• Experience coaching and developing team members and junior consultants.
• Skilled in resource management, including onboarding, managing, and supervising project teams.
• Working knowledge of AI capabilities and how to responsibly apply them in a consulting context.
• Strong organizational change management experience, including identifying processes, groups, and structures that will need to change to achieve a strategic vision.
• A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers.
• Degree or equivalent relevant experience required.

will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• Experience across various industries (Automotive, Manufacturing, Retail, Consumer Goods, and Energy).
• Prosci Certification.
• Salesforce Admin Certification.
• Salesforce Strategy Designer Certification.
• Salesforce Agentforce Specialist Certification.