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You are the technical backbone of Contour's HubSpot instance: the person who understands both how the CRM works and why the business needs it to work that way.
You report to the COO.
The COO owns strategic direction for the CRM and the calls that touch the wider business.
Everything inside HubSpot, the build, the architecture, the judgment calls on when to go native and when to write custom code, is yours.
What separates a strong hire here from an average one comes down to two things.
First, this person does not just build what is asked: they look at a workflow from the point of view of the sales, service, or operations person using it, and push back when a technically correct answer is not a practical one.
Second, they are equally comfortable in HubSpot's interface and in a JavaScript file: when native functionality runs out, they write the custom code to close the gap instead of patching around it manually.
You are joining an existing team of two, with room to grow as the work justifies it.
Contour is scaling from 10,000+ students today toward 15,000+ next year, and the CRM is the system that has to hold as that growth hits.
The workflows and integrations you build now are what the business runs on through that scale-up.
We started in 2020 with a handful of students and a belief that great education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.
The people we hire now will shape how Contour grows. This is one of those roles.
You are the technical backbone of Contour's HubSpot instance: the person who understands both how the CRM works and why the business needs it to work that way. You report to the COO. The COO owns strategic direction for the CRM and the calls that touch the wider business. Everything inside HubSpot, the build, the architecture, the judgment calls on when to go native and when to write custom code, is yours.
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What separates a strong hire here from an average one comes down to two things. First, this person does not just build what is asked: they look at a workflow from the point of view of the sales, service, or operations person using it, and push back when a technically correct answer is not a practical one. Second, they are equally comfortable in HubSpot's interface and in a JavaScript file: when native functionality runs out, they write the custom code to close the gap instead of patching around it manually.
You are joining an existing team of two, with room to grow as the work justifies it.
Contour is scaling from 10,000+ students today toward 15,000+ next year, and the CRM is the system that has to hold as that growth hits. The workflows and integrations you build now are what the business runs on through that scale-up.
HubSpot is the core of the job: objects, properties, associations, workflows, and pipelines, understood well enough to know when native functionality is the right call and when it is not. Custom code, mostly JavaScript inside HubSpot's Custom Code actions, is how you close the gaps native functionality cannot. APIs and webhooks are how HubSpot talks to the rest of the stack, and you are expected to build and troubleshoot those connections, not just the CRM in isolation.
Deep, hands-on HubSpot expertise: you know the objects, properties, associations, workflows, pipelines, and automation tools well enough to find the native solution before reaching for a workaround
Strong coding ability, particularly JavaScript, and real comfort inside HubSpot's Custom Code actions
A working understanding of APIs, webhooks, authentication, and JSON, and the ability to troubleshoot an integration when it breaksBusiness and process judgment: you can look at a workflow from the point of view of the person using it, and you push back when the technical answer is not the practical one
The ability to take an ambiguous requirement and turn it into a robust, end-to-end technical solution, accounting for edge cases and failure states along the way
Comfortable working across the India and Australia time difference
The people who do well here do not wait for a fully specified brief. They ask the questions a spec did not answer, spot the edge case before it becomes an incident, and own a problem through to a real fix rather than escalating it halfway. They give direct feedback and expect it back.
Contour's current cluster heads started as team leads. The path from operator to leader is real here.
Diagnoses before building: finds the actual cause of a problem before writing a workflow to solve it, not just the symptom in front of them.
Ships robust, not brittle: the workflows and integrations they build hold up against duplicate records, missing data, and edge cases, because they thought about those before shipping.
Explains the why: a non-technical stakeholder can understand what a workflow does and why it works that way, not just that it works.
Provides small-group tutoring and educational support for students.
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