HR Support Desk Manager

Proven experience leading a support desk, shared services, HR operations or customer service team within a complex organisation

A track record of improving service performance, customer experience and operational efficiency , ideally through periods of change or growth

Strong knowledge of HR operations, case management and employee relations , with experience of HR systems and service management platforms

Excellent stakeholder management, communication and coaching skills , with the ability to build credibility and influence at all levels

A continuous improvement mindset , using data, technology and innovation to drive better outcomes for colleagues and the business

Experience with ServiceNow, SuccessFactors and/or Oracle , together with a CIPD qualification or equivalent experience, would be advantageous

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.