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HR Shared Services Officer
Taaleem
Dubai, UAE
Full Time
Entry
1 months ago
Payroll AdministrationOracle HCMUAE Labour LawOnboardingOffboardingMicrosoft Excel
Free
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Payroll AdministrationOracle HCMUAE Labour Law
About the Role
Taaleem is looking for a detail-oriented HR Shared Services Officer to support payroll, onboarding, offboarding, HRIS data management, and insurance administration. The role requires 2-4 years of HR operations experience in the UAE, Oracle HCM proficiency, and knowledge of UAE Labour Law.
Key Skills for This Role
Payroll AdministrationOracle HCMUAE Labour LawOnboardingOffboardingMicrosoft Excel
Responsibilities
- Support the monthly payroll cycle through collection, validation, and processing of payroll inputs
- Prepare payroll related documentation including salary certificates, salary transfer letters, employment confirmation letters
- Respond to payroll and employee administration queries from schools and employees
- Manage the onboarding process for Central Office employees, including contract issuance, document collection, pre employment checks, induction coordination
- Coordinate visa, Emirates ID, labour card, and medical fitness processes in partnership with the Government Relations team
- Create and maintain all Taaleem employee records within Oracle HCM
- Process all Taaleem employee lifecycle changes including promotions, transfers, contract renewals, amendments
- Coordinate the end to end offboarding process, including end of service benefits, leave encashments, gratuity calculations
- Maintain accurate and up to date employee data within Oracle HCM, conduct regular data quality and audit checks
- Support the Head of People Operations with the annual medical insurance renewal process
- Raise purchase orders and process invoices relating to HR operations
- Act as a first point of contact for HR queries, managing requests through the HR helpdesk or ticketing system
Requirements
- Bachelor's Degree in Human Resources, Business Administration, or a related discipline
- 2–4 years' experience in an HR Operations or HR Shared Services environment within the UAE
- Hands on experience using Oracle HCM / Oracle Fusion or a comparable enterprise HRIS
- Good working knowledge of UAE Labour Law, WPS, end of service benefit calculations, and visa and immigration processes
- Experience supporting payroll administration and employee lifecycle processes
- Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas) and the Microsoft Office Suite
- Excellent attention to detail and high levels of accuracy
- Ability to manage multiple priorities and meet deadlines
- Strong customer service orientation
- Strong written and verbal communication skills
Full Job Posting
Job Purpose
- The HR Shared Services Officer provides operational and administrative support across the full employee lifecycle, delivering efficient, accurate, and customer focused HR services to Central Office and all Taaleem schools.
- The role is responsible for supporting payroll administration, onboarding and offboarding, Oracle HRIS data management, insurance administration, invoicing and supplier payments, and employee documentation, whilst ensuring compliance with UAE Labour Law and internal governance requirements.
Key Responsibilities
- Support the monthly payroll cycle through the collection, validation, and processing of payroll inputs, including new joiners, leavers, salary amendments, allowances, deductions, overtime, unpaid leave, and absence records.
- Prepare payroll related documentation including salary certificates, salary transfer letters, employment confirmation letters, and other employee correspondence.
- Respond to payroll and employee administration queries from schools and employees, ensuring agreed service levels are met.
- Maintain the confidentiality, accuracy, and integrity of all employee and compensation data.
- Assist with payroll reconciliations, audits, and reporting activities.
- Manage the onboarding process for Central Office employees, including contract issuance, document collection, pre employment checks, induction coordination, and pre joining communications.
- Coordinate visa, Emirates ID, labour card, and medical fitness processes in partnership with the Government Relations team.
- Create and maintain all Taaleem employee records within Oracle HCM, ensuring all personal, contractual, and banking information is accurate and complete.
- Process all Taaleem employee lifecycle changes including promotions, transfers, contract renewals, amendments, organisational changes, and employee status updates.
- Coordinate the end to end offboarding process, ensuring a positive employee experience and timely completion of all required activities.
- Prepare and process end of service benefits, leave encashments, gratuity calculations, and final settlement documentation in accordance with UAE Labour Law and company policy.
- Coordinate visa cancellations, insurance deactivations, and Emirates ID cancellation activities with the Government Relations team.
Education & Experience
- Bachelor's Degree in Human Resources, Business Administration, or a related discipline.
- CIPD qualification or working towards CIPD Level 3 or 5 is desirable.
- 2–4 years' experience in an HR Operations or HR Shared Services environment within the UAE, ideally within the education sector or a multi site organisation.
- Hands on experience using Oracle HCM / Oracle Fusion or a comparable enterprise HRIS is essential.
- Good working knowledge of UAE Labour Law, WPS, end of service benefit calculations, and visa and immigration processes.
- Experience supporting payroll administration and employee lifecycle processes.
- Familiarity with insurance administration, DHA portals, GDRFA, MOHRE, and Tasheel systems is advantageous.
Competencies
- Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas) and the Microsoft Office Suite.
- Excellent attention to detail and high levels of accuracy when handling employee data.
- Ability to manage multiple priorities and meet deadlines in a fast paced shared services environment.
- Strong customer service orientation with the ability to build effective relationships across a diverse stakeholder group.
- Confident using HR systems and quickly adapting to new technologies and digital solutions.
- Strong written and verbal communication skills, with the ability to manage sensitive and confidential information professionally.
Attributes
- Highly organised and methodical.
- Detail oriented with a strong focus on accuracy.
- Proactive and solutions focused.
- Reliable, accountable, and trustworthy.
- Collaborative team player with a positive and flexible approach.
- Systems and process driven.
- Committed to continuous improvement and delivering excellent customer service.
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