HR Ops and Admin

Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.

• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
• Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.
• Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.
• Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.
• Manage third-party vendors supporting HR operations against contracted service levels.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.