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HR Operations Specialist
LivaNova
Arvada, UAE
Full Time
Entry
4 weeks ago
HR OperationsCustomer ServiceCase ManagementHRISMicrosoft ExcelCommunication
Free
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HR OperationsCustomer ServiceCase Management
About the Role
LivaNova is seeking an HR Operations Specialist to deliver end-to-end HR operational support, acting as the primary face of HR for employees and managers. The role requires 1-3+ years of HR operations experience and strong customer service skills.
Key Skills for This Role
HR OperationsCustomer ServiceCase ManagementHRISMicrosoft ExcelCommunication
Responsibilities
- Serve as the first point of contact and visible face of HR, providing Tier 1 support for employee and manager HR inquiries across the full employee lifecycle
- Independently resolve HR cases using defined procedures and system tools; escalate complex issues appropriately
- Engage confidently with employees, managers, HR partners, and external vendors via multiple channels (email, phone, ticketing systems, in person office hours)
- Facilitate employee orientation sessions and HR office hours, ensuring a professional, approachable, and service oriented HR presence
- Own case management end to end, ensuring timely resolution, accuracy, and a positive customer experience
- Ensure all HR operational activities comply with company policies, service standards, and applicable regulations (e.g., GDPR, state and local labor laws)
- Consistently meet or exceed defined KPIs and SLAs, including response time, first contact resolution, data accuracy, and customer satisfaction
- Act as a trusted operational partner to HR colleagues, business stakeholders, and external providers
- Proactively identify recurring issues, inefficiencies, and root causes within HR operations
- Recommend and support process improvements, standardization, and documentation to enhance quality, scalability, and efficiency
Requirements
- 1–3+ years of experience in HR Operations, HR Shared Services, HR support roles
- Bachelor’s degree preferred (or equivalent relevant experience)
- Strong customer service and employee experience orientation, with the confidence to interact visibly and proactively as the face of HR
- Excellent written, verbal, and interpersonal communication skills; able to handle sensitive conversations with empathy and professionalism
- Proven ability to step out from behind the desk, engage stakeholders, and take ownership of outcomes
- Strong problem solving and issue triage skills, with an analytical and structured approach
- High attention to detail, data accuracy, and confidentiality
- Strong ownership mindset, with effective prioritization and time management in a fast paced environment
- Ability to work collaboratively across global, cross functional teams
- Experience with HR Information Systems (e.g., Workday; SAP or Oracle a plus)
- Proficiency in Microsoft Office Suite, particularly Excel
Full Job Posting
About the Role
- The HR Operations Specialist is a key member of the HR organization, delivering high quality, end to end HR operational support and acting as the primary face of HR for employees, managers, and external partners.
- This role goes beyond transactional processing: it requires an individual who can step out from behind the scenes, confidently engage with internal and external customers, and represent HR with professionalism, empathy, and credibility.
- The HR Operations Specialist plays a critical role in enabling a positive employee experience, meeting defined service levels, and supporting HR’s transformation through technology, standardization, and data driven decision making.
Essential Job Functions Service Delivery and Operations Excellence
- Serve as the first point of contact and visible face of HR, providing Tier 1 support for employee and manager HR inquiries across the full employee lifecycle (e.g., onboarding, policies, documentation, lifecycle changes).
- Independently resolve HR cases using defined procedures and system tools; escalate complex issues appropriately.
- Engage confidently with employees, managers, HR partners, and external vendors via multiple channels (email, phone, ticketing systems, in person office hours).
- Facilitate employee orientation sessions and HR office hours, ensuring a professional, approachable, and service oriented HR presence.
- Own case management end to end, ensuring timely resolution, accuracy, and a positive customer experience.
- Ensure all HR operational activities comply with company policies, service standards, and applicable regulations (e.g., GDPR, state and local labor laws).
- Consistently meet or exceed defined KPIs and SLAs, including response time, first contact resolution, data accuracy, and customer satisfaction.
Essential Job Functions Stakeholder Engagement
- Act as a trusted operational partner to HR colleagues, business stakeholders, and external providers.
- Clearly explain HR policies, processes, and decisions in a way that is understandable and customer focused.
- Represent HR professionally in employee facing interactions, reinforcing trust, transparency, and credibility.
Essential Job Functions Continuous Improvement & Process Optimization
- Proactively identify recurring issues, inefficiencies, and root causes within HR operations.
- Recommend and support process improvements, standardization, and documentation to enhance quality, scalability, and efficiency.
- Leverage data, case trends, and feedback to drive operational excellence and improve the employee experience.
- Contribute to system enhancements, knowledge base content, and process updates as HR tools and ways of working evolve.
Knowledge, Skills & Abilities Required
- Strong customer service and employee experience orientation, with the confidence to interact visibly and proactively as the face of HR.
- Excellent written, verbal, and interpersonal communication skills; able to handle sensitive conversations with empathy and professionalism.
- Proven ability to step out from behind the desk, engage stakeholders, and take ownership of outcomes.
- Strong problem solving and issue triage skills, with an analytical and structured approach.
- High attention to detail, data accuracy, and confidentiality.
- Strong ownership mindset, with effective prioritization and time management in a fast paced environment.
- Ability to work collaboratively across global, cross functional teams.
- Team work, ability to work as part of a team focused on service delivery and employee experience, collaborating and supporting peers on a daily basis.
Experience
- 1–3+ years of experience in HR Operations, HR Shared Services, HR support roles.
- Education: Bachelor’s degree preferred (or equivalent relevant experience).
Technical Skills
- Experience with HR Information Systems (e.g., Workday; SAP or Oracle a plus).
- Familiarity with case management or ticketing systems.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Comfortable working with HR data, reports, metrics, and process documentation.
Pay Transparency
- A reasonable estimate of the annual base salary for this position is $50,000 $85,000 + discretionary annual bonus.
Employee Benefits Include
- Health benefits – Medical, Dental, Vision
- On site Gym
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
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