HR Global Mobility Associate - 12 Months - Term

As an HR Services Associate, you will be a key member of the HR Services Hub, responsible for delivering enterprise-wide support across a range of HR inquiries, data changes, and reporting needs. You’ll play a critical role in ensuring consistent, high-quality service delivery by following well-defined processes while also identifying opportunities for improvement. This role involves close collaboration with HR colleagues across regions and functions and may include mentoring or training junior team members.

What you will do

Support global business travel and visa processes, including preparing support letters, advising on travel requirements, and coordinating with third-party vendors

Monitor immigration and business travel cases, maintain case trackers and dashboards, and support compliance activities such as work permit and visa expiry reporting.

Support Global Mobility programs and initiatives by maintaining immigration resources and guidelines, delivering employee orientation and education sessions, and supporting program enhancements.

Collaborate with the Global Mobility Lead to ensure a seamless and compliant experience for employees relocating or traveling internationally

Utilize ServiceNow to manage employee inquiries, resolve Tier 1 cases, and escalate complex issues to appropriate subject matter experts

Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers

Support HR data change processes, ensuring accuracy and efficiency while driving improvements in workflows and promoting self-service adoption

Contribute to the continuous improvement of HR Services Hub procedures and guidelines

Support the development and maintenance of HR dashboards, metrics, and reports

Perform a variety of HR operational and administrative tasks, including maintaining employee records, generating reports, assisting with audits, and publishing HR content

Lead or support special projects and initiatives focused on process improvement, AI driven workflows, self-service, and technology implementation

Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards

Recommend new approaches, policies, and procedures aligned with business goals and HR innovation

What we are looking for

3-5 years of global mobility experience, providing support across regions including Asia, Europe, and North America.

2+ years of hands-on experience managing HR operations, with a strong focus on data accuracy and a customer service mindset

Proven experience managing HR data changes (e.g., job changes, transfers, compensation updates) with a high level of accuracy and confidentiality

Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities without compromising quality

Excellent communication and interpersonal skills, with the ability to support employees and managers across all levels

A continuous improvement mindset with the ability to follow structured processes while identifying opportunities for enhancement

Experience with HRIS and Case Management (e.g., SuccessFactors, Workday, ServiceNow)

College diploma or university degree in Human Resources, Business, or a related field or relevant experience

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Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.