HPC Operations Engineer

Provide front-line operational support for 24/7 Linux HPC compute, storage, and interconnects. Technologies involved include RDMA fabrics, parallel filesystems, HPC batch schedulers, FUSE filesystems, internal Jump software, multi-vendor hardware, cybersecurity requirements, a challenging and unpredictable client workload, and high user expectations.

Solve problem reports and questions posed by members of Jump's research community, escalating as needed and managing the entire problem lifecycle.

Respond to alerts in a timely fashion.

Participate in large, coordinated maintenance operations, including during evenings and weekends.

Work on global projects across a wide range of infrastructure.

Write code for diagnosing, resolving, and triaging difficult problems and automating frequently performed tasks.

Collaborate with team members and across teams to write code and testing infrastructures spanning both new and existing codebases in multiple programming languages.

Manage relationships with outside vendors, including traveling both domestically and internationally to meet with current and potential vendors.

Implement and support performance monitoring and fault monitoring systems.

Develop and improve systems and user documentation.

Develop and monitor the tools used to maintain a production computing environment.

Provide operational support as primary job function.

Adhere to all company cybersecurity and IT policies, including performing all work using only approved hardware and software.

Participate in an on-call rotation.

Other tasks as assigned or needed.

Work from company office an average of 5 days a week.

Must be willing to work a maintenance window of either Friday evening or Saturday morning on a rotationary basis