Housekeeping Supervisor

Position Summary

Operational Duties

• Review room reports and statuses, identify discrepancies, prioritize cleaning, and update departing-room information.
• Document and resolve discrepant-room issues with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments and issues for the next shift.
• Complete required paperwork and support daily housekeeping management activities.

People and Guest Service

• Assist with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and respond with genuine appreciation.
• Communicate clearly and professionally while maintaining positive working relationships with employees and other departments.

Safety and Physical Requirements

• Follow safety and security policies, report maintenance issues and hazards, and complete required safety training and certifications.
• Move, lift, carry, and place objects up to 55 pounds without assistance and heavier objects with assistance.
• Push and pull loaded housekeeping carts over sloping and uneven surfaces and perform bending, twisting, reaching, and stooping.
• Stand, sit, kneel, or walk for extended periods during the entire work shift.

Preferred Qualifications

• High school diploma or G.E.D. equivalent is preferred.
• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.
• No license or certification is required.

Additional Work Skills

• Enter and locate work-related information using computers or point-of-sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Maintain clean and professional uniform and personal appearance and protect confidential information and company assets.