Housekeeping Supervisor
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company seeks a Housekeeping Supervisor to ensure cleanliness and maintenance in a hospitality setting. The role involves leading a team, inspecting rooms, managing inventory, and ensuring compliance with health and safety standards.
Key Skills for This Role
Responsibilities
- Ensure that all public, guest facing, and back of house areas are properly cleaned and checked at all times
- Ensure property health and safety requirements are adhered to
- Ensure staff are aware of and follow departmental SOPs and LSOPs
- Coach and guide new team members, providing orientation and ongoing training
- Assist in managing relationships with suppliers
- Maintain records for linen inventory, uniforms, and other items
- Ensure lost and found articles are stored properly and logs maintained
- Ensure par levels of linen, towels, and uniforms are current and in line with inventory
- Verify and report status and/or discrepancies of rooms
- Develop and maintain a motivational working environment and positive relations with other departments
- Lead, train, and supervise Room Attendants and Housepersons to ensure cleanliness and quality standards
- Initiate measures to minimize wastage of materials and amenities
Requirements
- Minimum 5 years working experience, 3 years relevant, 2 years GCC is a plus
- High School Diploma in any related field
- ERP knowledge preferably SAP functional skills
- Comprehensive understanding of housekeeping procedures, cleaning techniques, sanitation standards, and inventory management
- Strong leadership and supervisory skills
- Excellent communication skills
- Knowledge of health and safety regulations
Full Job Posting
Job Summary
- The Housekeeping Supervisor ensures cleanliness, orderliness, and overall maintenance of facilities within a hospitality or service oriented setting.
- They lead and oversee a team of housekeeping staff, assigning duties, providing training, and ensuring tasks are completed efficiently and to the highest standards.
- They are responsible for inspecting rooms, public areas, and facilities to ensure compliance with cleanliness and hygiene standards.
Job Roles & Responsibilities
- Ensure that all public, guest facing, and back of house areas of the hotel are properly cleaned and checked at all times.
- Ensure property health and safety requirements have been adhered to.
- Ensure that all staff are aware of and follow departmental SOP’s and LSOPs.
- Coach and guide new team members, putting in place proper orientation training and ongoing training and development.
- Assist in managing relationships with suppliers.
- Ensure records are maintained for linen inventory, uniforms, and other items.
- Ensure that lost and found articles are stored properly and that the correct logs are maintained.
- Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory.
- Verify and report status and/or discrepancies of rooms.
- Develop and maintain a motivational working environment within the department and positive relations with other departments.
- Lead, train, and supervise Room Attendants and Housepersons on a floor or designated area.
- Initiate measures to minimize all wastage of materials and amenities used in the department.
Additional Job Roles & Responsibilities
- Ensure VIP requirements are fully met as per their request.
- Ensure all special requests are met, with reference to families visiting with children.
- Check pantry and room attendant trolleys at the end of the shift and ensure they are up to standards.
- Ensure that deep cleaning of all areas is carried out on a regular basis.
- Contribute positively to sales activities and maximize sales opportunities.
- Manage team members and provide duty roster.
- Coordinate with third party company for replacement of no show team members.
- Check grooming standard of the team before releasing them for duties.
- Ensure team members adhere to property policies and procedures.
- Ensure team members’ behavior and characteristics are up to hotel standards.
Job Knowledge
- Comprehensive understanding of housekeeping procedures, including cleaning techniques, sanitation standards, and inventory management.
- Strong leadership and supervisory skills to effectively manage and motivate a team.
- Attention to detail to ensure cleanliness and orderliness in guest rooms, public areas, and facilities.
- Excellent communication skills to coordinate with staff, guests, and other departments.
- Knowledge of health and safety regulations and procedures.
- ERP knowledge preferably SAP functional skills are a requirement.
Job Experience
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.
Education
- High School Diploma in any related field.
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