Housekeeping Supervisor

Position Overview

Key Responsibilities

• Supervise daily housekeeping operations and coordinate room, public-area, and back-of-house standards.
• Lead, motivate, train, coach, and support housekeeping team members.
• Allocate tasks, room assignments, and workloads according to operational needs.
• Inspect areas, ensure rooms are released on time, and monitor cleanliness, presentation, and maintenance.
• Monitor supplies, linen, amenities, and equipment; report maintenance issues, damages, and lost property.
• Coordinate with Front Office, Maintenance, and other departments and respond to guest concerns.
• Maintain compliance with health and safety, hygiene, chemical handling, and company procedures.
• Maintain records and reports, monitor performance, and support scheduling, onboarding, and performance management.
• Identify improvements to housekeeping efficiency, service quality, and guest satisfaction.

Requirements and Qualifications

• Previous experience in housekeeping, hotel operations, hospitality, or a similar supervisory role.
• Proven ability to lead, motivate, and support a housekeeping team.
• Strong knowledge of cleaning procedures, room standards, hygiene, and housekeeping operations.
• Strong attention to detail, organization, time management, communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Professional, reliable, proactive, and hands-on approach.
• Strong understanding of health and safety and chemical handling procedures.
• Hotel housekeeping or property management systems experience is advantageous.
• Luxury hotel, five-star hospitality, serviced apartment, or premium accommodation experience is highly desirable.
• Flexible to work shifts, weekends, public holidays, and peak periods.
• Fluent English is required; additional languages are advantageous.