Housekeeping Supervisor

Job Summary

Housekeeping Operations

• Ensure public, guest-facing, back-of-house, room, and facility areas are cleaned and checked.
• Inspect rooms and public areas, verify room status, and report discrepancies.
• Check pantries and room attendant trolleys at the end of shifts.
• Ensure regular deep cleaning of all areas.

Team and Roster Management

• Lead, train, assign, and supervise Room Attendants and Housepersons.
• Provide orientation, coaching, training, and development for team members.
• Prepare duty rosters and coordinate replacement of no-show third-party team members.
• Check grooming standards and ensure team behavior follows hotel standards and procedures.

Inventory and Controls

• Maintain records for linen, uniforms, towels, amenities, and other applicable items.
• Keep linen and uniform par levels aligned with inventory.
• Maintain lost-and-found storage and logs and ensure proper key controls.
• Minimize material wastage and control overtime through effective management.

Coordination and Guest Service

• Coordinate maintenance and repairs with Engineering or Property Operations.
• Ensure VIP and family-related special requests are fulfilled.
• Support hotel sales activities through knowledge of products, services, and facilities.
• Support property openings, task force missions, and special events as required.

Knowledge and Skills

• Understand housekeeping procedures, cleaning techniques, sanitation standards, and inventory management.
• Apply health and safety regulations and hotel management standards and procedures.
• Use ERP systems; SAP functional skills are described as preferable in the source.
• Demonstrate leadership, communication, resilience, quality focus, agility, scheduling, and vendor management skills.

Experience and Education

• Minimum five years of working experience, including three years of relevant experience.
• Two years of GCC experience is a plus.
• High school diploma in a related field.