Housekeeping Attendant
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Key skills for this role
Role Overview
• Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc. as per brand standards.
• To use the cleaning in progress sign and keep the doors closed at all times, when making up rooms.
• To call room service for removal of trays/trolleys.
• Maintain proper usage of cleaning supplies and equipment.
• Take accurate room status reports at the end of the shift.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time when it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor
• Offer assistance to guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Submit instantly and turn over to security any lost and found items.
• Take responsibility for reporting any rooms, which do not require service, DND, not slept in on assigned floor.
• To report to Floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• To report any suspicious person to Housekeeping office or security.
• Inform anything, which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• To report any equipment malfunctioning.
• Read, Understand and follow all department policies
• Other duties as assigned.
Key Skills for This Role
Full Job Posting
Company Description
Accor presents itself as a global hospitality company offering opportunities for growth and learning.
Job Responsibilities
- Clean guestrooms by dusting, making beds, removing soiled linen, vacuuming, and cleaning bathrooms.
- Retrieve clean linen and replenish rooms with supplies according to brand standards.
- Use cleaning-in-progress signage and keep room doors closed while making up rooms.
- Request removal of room service trays and trolleys.
- Use cleaning supplies and equipment properly and maintain equipment condition.
- Take accurate room status reports at the end of each shift.
- Keep linen closets, supply closets, and landings organized and clean.
- Report problems, questions, equipment malfunctions, and room condition issues to supervisors.
- Assist guests and colleagues in a courteous manner.
- Submit lost and found items promptly to Security.
- Report rooms not requiring service, suspicious persons, and health and safety hazards.
- Maintain grooming and uniform standards and follow department policies.
Qualifications
- High school diploma, vocational training, and/or one year of work experience.
- Fluent written and verbal English is essential.
- Previous luxury hotel experience is desirable but not essential.
- A friendly and pleasant disposition with people interaction skills is required.
- A high level of personal cleanliness and grooming is required.
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