Housekeeping Associate

To maintain a high customer service focus by approaching your job with the customers always in mind.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To maintain an environment that promotes flair, creativity and consistency in the quality of cleanliness, hygiene and presentation.
• To ensure that all Housekeeping standards, polices and guidelines are followed.
• To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• To demonstrate pride in the workplace with a high level commitment.
• To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
• To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
• To promote a helpful and professional image to the internal and external customer.
• To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
• To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
• To be aware of the hotel management, their office location, role and availability.
• To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
• To attend all training sessions as required.
• To keep your work areas clean and tidy at all times.
• To be fully aware of the national history of Mumbai city, places of interest, shopping areas, etc.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To carry out any reasonable duties as requested by a senior manager.