Hotline Customer Service Representative - US

About Bambu Lab Bambu Lab is a technology-driven company in the field of 3D printing, developing high-performance 3D printers as well as an integrated hardware and software ecosystem.

Our products are used worldwide by both private users and professional customers.

In the US, we are continuously expanding our local service and support operations and are looking for motivated talent to join our customer service team.

Your Responsibilities As part of our Customer Service team, you'll be the first point of contact for our customers — and a key part of what makes their experience with us a good one. 1.

Handle inbound customer inquiries via phone and live chat in a timely and professional manner 2.

Support customers with questions related to orders, delivery status, and product information 3.

Help customers with basic product usage, setup, and accessory questions 4.

Accurately log customer interactions and follow through on open issues, whether that means resolving them directly or escalating to the right team; 5.

Represent our brand with friendliness and consistency across every customer touchpoint.

Languages： 1.

Excellent English communication skills, both written and verbal; 2.

Mandarin Chinese proficiency is a plus — we serve a diverse customer base and Chinese-speaking candidates are strongly encouraged to apply.

Customer-first mindset with a strong sense of ownership and follow-through Reliable, organized, and able to manage multiple customer interactions without dropping the ball; 2.

Structured thinker with sharp attention to detail — you catch things others miss; 3.

Genuine curiosity about how products work; you're comfortable asking questions and figuring things out. 4.

Priority will be given to staffing arrangements in the following three cities: San Antonio, Texas; Bakersfield, California; and Columbus, Ohio.

A note on background: We welcome career changers.

If you're coming from a different field, what matters most to us is that you're motivated, coachable, and genuinely interested in the products you'll be supporting — not just looking for any job.