Hotel Supervisor
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Key skills for this role
About the Role
Core Role A Hotel Supervisor oversees daily operations within a specific department (e.g., front desk, housekeeping, food & beverage) or the entire property during a shift.
Key Skills for This Role
Full Job Posting
Core Role
A Hotel Supervisor oversees daily operations within a specific department (e.g., front desk, housekeeping, food & beverage) or the entire property during a shift.
They act as a bridge between frontline staff and management, ensuring service standards, efficiency, and guest satisfaction.
Key Responsibilities
- **Staff Management:** Assign tasks, train new hires, monitor performance, and coordinate breaks.
- **Guest Relations:** Resolve complaints, handle special requests, and ensure a smooth check-in/check-out experience.
- **Operations:** Inspect rooms/public areas, manage inventory (linens, supplies), oversee dining services, and ensure compliance with safety/cleanliness standards.
- **Administration:** Prepare shift reports, manage petty cash, update room statuses, and communicate maintenance issues.
- **Crisis Handling:** Address emergencies (e.g., overbookings, noise complaints, medical incidents) calmly and efficiently.
Required Skills
- Leadership & team coordination
- Problem-solving under pressure
- Strong communication (guests and staff)
- Attention to detail
- Basic math (billing, cash handling)
- Proficiency with PMS (Property Management Systems) like Opera or Cloudbeds
Job Types: Full-time, Part-time
Pay: AED140,000.00 - AED180,000.00 per year
Expected hours: 40 per week
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