Hotel Staff

Be the first point of contact when checking in late arrivals and walk-ins.

Ensure a warm, friendly and genuine welcome to all guests.

The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day

You’ll ensure guest and business safety and security is top priority at all times.

In the event of a fire, evacuating all guests and team from the business safely and quickly

Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Passionate about guest care

Comfortable working independently and lone working

A can-do attitude

Professionalism under pressure

Great eye for detail

Enjoys and wants to be an active member of a team

Excellent verbal communication

An understanding of what excellent guest service looks like

Flexible shifts - to fit around the other important things in life.

Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.

Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.

Never a dull moment - fun, laughs and lifelong friends!

Team Socials – work hard, play hard!

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.