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Hotel Receptionist
AccorHotel
Cambridge, GBR
Full-time
Onsite
£13.45 per hour
Discovered 2 weeks ago
Guest serviceHotel receptionReservationsUpsellingEmail and phone administrationBanking transaction reconciliation
Free
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Guest serviceHotel receptionReservations
Role Overview
Serve as the face of Novotel Cambridge North and create memorable guest experiences from arrival to farewell.
Coordinate with hotel departments to support guest wellbeing, service quality, and hotel performance.
Key Skills for This Role
Guest serviceHotel receptionReservationsUpsellingEmail and phone administrationBanking transaction reconciliation
Full Job Posting
Role overview
Serve as the face of Novotel Cambridge North and create memorable guest experiences from arrival to farewell.
Coordinate with hotel departments to support guest wellbeing, service quality, and hotel performance.
Main responsibilities
- Welcome every guest and provide exceptional service throughout their stay.
- Personalize guest interactions and maintain Novotel service standards.
- Handle emails, phone enquiries, and other administration tasks.
- Balance hotel banking transactions.
- Take reservations and upsell where possible to maximize average room rates.
- Assist with food and beverage services when required.
Role requirements
- Attend company training sessions during daytime hours.
- Work weekends and public holidays.
- Complete training in front-of-house functions and the safety of the property and people.
Compensation
- Salary is £13.45 per hour.
Benefits
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