Hotel Receptionist
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Key skills for this role
Role Overview
The Reception Agent serves guests with a professional, warm, and positive attitude.
The role is the main point of contact for check-in, check-out, guest assistance, and front-office service.
The schedule rotates across 24 hours a day.
Key Skills for This Role
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Company Description
Accor is a hospitality group with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
The company promotes responsible hospitality, employee development, inclusion, and memorable customer experiences.
The Role
The Reception Agent serves guests with a professional, warm, and positive attitude.
The role is the main point of contact for check-in, check-out, guest assistance, and front-office service.
The schedule rotates across 24 hours a day.
Key Deliverables and Responsibilities
- Greet guests warmly and remain available to provide assistance at any time.
- Handle check-in, check-out, reservations, and associated operations.
- Adhere to front-office reporting requirements set by the Front Office Manager.
- Know and promote the hotel's facilities and services.
- Know the city's main landmarks and attractions.
- Remain visible in the lobby and proactively assist guests.
- Accommodate guest requests within the scope of front-office operations.
- Provide information, build trusting relationships, and contribute to guest well-being.
- Provide guest information for customer profiles when appropriate.
- Handle customer problems as required.
- Increase and optimize room sales according to brand and hotel sales policy.
Inclusion and Workplace Culture
Accor states that employment and development opportunities are based on qualities and skills while respecting individual differences.
The company promotes meaningful employment, welcoming culture, good working conditions, and development opportunities, including for people with disabilities.
Requirements
- Be available to work a rotating schedule covering 24 hours a day.
- Serve guests with a professional, warm, and positive attitude.
- Handle reservations by email, phone, fax, or internet and manage associated operations.
- Know the hotel's facilities and services and the city's main landmarks and attractions.
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