Hotel Operations Manager

Role Description

Key Responsibilities

• Oversee daily hotel operations and coordinate operational departments.
• Supervise department managers and operational teams.
• Maintain guest service and operational performance standards.
• Monitor hotel activities, guest satisfaction, service concerns, and operational complaints.
• Coordinate front office, housekeeping, food and beverage, engineering, security, and other departments.
• Improve hotel procedures, efficiency, service quality, and room readiness.
• Monitor occupancy, room availability, arrivals, departures, facilities, equipment, and public areas.
• Monitor costs, support budgeting and forecasting, and review operational reports.
• Manage staffing allocation and support recruitment, onboarding, training, coaching, and performance development.
• Ensure compliance with health, safety, hygiene, fire safety, security, hotel policies, and UAE requirements.
• Coordinate maintenance, suppliers, contractors, events, group bookings, VIP arrivals, and special guest requirements.
• Prepare operational updates, identify risks, and support revenue and commercial initiatives.

Requirements

• Experience in hotel operations, hospitality, resort management, or a related environment.
• A bachelor's degree or diploma in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.
• Previous hotel or hospitality management or supervisory experience is preferred.
• Strong knowledge of hotel operations, guest services, hospitality standards, and departmental coordination.
• Leadership, communication, interpersonal, customer service, problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities and handle guest complaints and operational issues professionally.
• Ability to work flexible hours, including weekends, public holidays, and shifts when required.
• Hotel or property management system experience, UAE hospitality regulations knowledge, and relevant certification may be advantageous.

What We Offer

• Competitive salary based on experience and qualifications.
• Opportunity to oversee hotel-wide operations and develop leadership and hospitality management skills.
• Exposure to diverse hotel departments, multicultural teams, and international guests.
• Career development opportunities and employment benefits in accordance with UAE labour regulations.