Hotel Manager
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Key skills for this role
About the Role
Manage profitability, departmental budgets, and property operations while leading teams, ensuring guest satisfaction, and conducting human resources activities.
Key Skills for This Role
Responsibilities
- Keep operations team focused on critical components to drive guest satisfaction and financial results
- Review financial reports to determine how Operations is performing against budget
- Ensure capital expenditure funds address priorities outlined in service strategy
- Work with direct reports to determine areas of concern and improve financial performance
- Strive to maintain profit margins without compromising guest or employee satisfaction
- Identify and analyze operational challenges and facilitate solutions to prevent reoccurrence
- Coach and support operations team to manage occupancy, rate, wages, and controllable expenses
- Develop operational strategy aligned with brand's business strategy and lead execution
- Tour building regularly to speak with employees and guests to understand business needs
- Champion brand's service vision and ensure alignment among property leadership team
- Observe service behaviors and provide feedback to individuals and managers
- Conduct annual performance appraisals with direct reports according to SOPs
Requirements
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 8 years experience in management operations, sales and marketing, or related professional area
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 6 years experience in management operations, sales and marketing, or related professional area
Full Job Posting
Additional Information
- This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC.
- The franchisee is a separate company and employer from Marriott International, Inc.
- The franchisee solely controls all employment policies and practices.
Managing Profitability and Departmental Budgets
- Keep operations team focused on critical components to drive guest satisfaction and financial results.
- Ensure all operational areas have an atmosphere conducive to overall guest experience.
- Review financial reports to determine how Operations is performing against budget.
- Ensure capital expenditure funds address priorities outlined in service strategy.
- Work with direct reports to determine areas of concern and improve financial performance.
- Strive to maintain profit margins without compromising guest or employee satisfaction.
- Identify and analyze operational challenges and facilitate solutions to prevent reoccurrence.
- Coach and support operations team to manage occupancy, rate, wages, and controllable expenses.
- Review Wage Progress Report and compare budgeted to actual wages, coaching direct reports.
- Develop operational strategy aligned with brand's business strategy and lead execution.
Managing Property Operations
- Strive to improve service performance.
- Communicate clear and consistent message regarding operational goals.
- Ensure brand and regional business initiatives are implemented and follow up communicated.
- Ensure core elements of service strategy are in place to produce desired results.
- Tour building regularly to speak with employees and guests to understand business needs.
Leading Property Operations Teams
- Establish a vision for product and service delivery on property.
- Champion brand's service vision and ensure alignment among property leadership team.
- Ensure employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
- Observe service behaviors and provide feedback to individuals and managers.
- Hire operations management team members with strong functional expertise and leadership.
- Conduct annual performance appraisals with direct reports according to SOPs.
- Utilize open door policy and review employee satisfaction results to address concerns.
- Stay knowledgeable of leadership talent in the property.
- Foster employee commitment to excellent service and model desired behaviors.
Education and Experience
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales and marketing, or related professional area.
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales and marketing, or related professional area.
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