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Hotel Manager
MSIH Ventures
Riyadh, KSA
Full Time
Manager
Onsite
SAR 3,750 SAR 5,625
1 months ago
Hotel OperationsPre opening ManagementOTA ManagementBooking.com ExtranetDynamic PricingHousekeeping Management
Free
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Hotel OperationsPre opening ManagementOTA Management
About the Role
MSIH Ventures is seeking a Hotel Manager for a 34-room, 3-star property in Madinah. You will lead the pre-opening phase, manage daily operations, OTA channels, dynamic pricing, and ensure regulatory compliance.
Key Skills for This Role
Hotel OperationsPre opening ManagementOTA ManagementBooking.com ExtranetDynamic PricingHousekeeping Management
Responsibilities
- Lead the pre opening phase: complete staff recruitment, onboarding, and role specific training before the hotel receives its first guests
- Oversee all front of house operations daily — reception, check in/check out, guest relations, and complaint resolution
- Own OTA channel management, with a primary focus on Booking.com: maintain rate parity, update availability, respond to guest reviews, and chase the property rating
- Build and execute a dynamic pricing strategy that accounts for Hajj, Umrah, Ramadan, and shoulder season demand fluctuations
- Manage housekeeping and maintenance schedules to maintain room readiness standards appropriate for a 3 star licence classification
- Control operating costs — procurement, petty cash, supplier contracts — and report monthly P&L summaries to the owner
- Ensure full regulatory compliance: MISA licence conditions, Balady (municipal) requirements, GOSI registration for all staff, and Qiwa contract authentication
- Report directly to the owner with weekly operational updates and flag any Nitaqat or Iqama matters requiring owner level action
Requirements
- 3–8 years experience with minimum 3 years hotel operations experience and at least 1 year in a supervisory or management role
- Hands on OTA management experience — Booking.com extranet is non negotiable
- Demonstrated ability to recruit, train, and performance manage small hospitality teams (5–15 staff)
- Working knowledge of dynamic/seasonal pricing in a pilgrimage driven market (Hajj, Umrah, Ramadan peaks)
- Proficient Arabic — sufficient to manage local staff, liaise with suppliers, and handle Saudi guests
- Practical familiarity with Saudi hospitality compliance: GOSI, Qiwa contracts, Balady inspections
- Strong numeracy and basic financial literacy — able to read a P&L, track RevPAR, and control a petty cash float
- Languages: Arabic, English
Full Job Posting
About the Role
- The property is a 34 room, 3 star property in the Quba district of Madinah.
- This is a ground floor opportunity: you will build the team, set the systems, and own commercial performance from day one.
- Location: Madinah, KSA
- Type: Full Time
- Reports to: Owner / Managing Director
Key Responsibilities
- Lead the pre opening phase: complete staff recruitment, onboarding, and role specific training before the hotel receives its first guests.
- Oversee all front of house operations daily — reception, check in/check out, guest relations, and complaint resolution.
- Own OTA channel management, with a primary focus on Booking.com: maintain rate parity, update availability, respond to guest reviews, and chase the property rating.
- Build and execute a dynamic pricing strategy that accounts for Hajj, Umrah, Ramadan, and shoulder season demand fluctuations.
- Manage housekeeping and maintenance schedules to maintain room readiness standards appropriate for a 3 star licence classification.
- Control operating costs — procurement, petty cash, supplier contracts — and report monthly P&L summaries to the owner.
- Ensure full regulatory compliance: MISA licence conditions, Balady (municipal) requirements, GOSI registration for all staff, and Qiwa contract authentication.
- Report directly to the owner with weekly operational updates and flag any Nitaqat or Iqama matters requiring owner level action.
Required Skills
- 3–8 years experience
- Minimum 3 years hotel operations experience, with at least 1 year in a supervisory or management role.
- Hands on OTA management experience — Booking.com extranet is non negotiable.
- Demonstrated ability to recruit, train, and performance manage small hospitality teams (5–15 staff).
- Working knowledge of dynamic/seasonal pricing in a pilgrimage driven market (Hajj, Umrah, Ramadan peaks).
- Proficient Arabic — sufficient to manage local staff, liaise with suppliers, and handle Saudi guests.
- Practical familiarity with Saudi hospitality compliance: GOSI, Qiwa contracts, Balady inspections.
- Strong numeracy and basic financial literacy — able to read a P&L, track RevPAR, and control a petty cash float.
- Languages: Arabic, English
Nice to Have
- Prior experience managing a hotel in Madinah or Makkah — understanding of pilgrim guest expectations is a genuine differentiator.
- Familiarity with property management systems (PMS) such as Hotelogix, Cloudbeds, or similar cloud based tools suited to small properties.
- Experience working within a MISA licensed entity and navigating Nitaqat obligations.
- Basic knowledge of Saudi food safety and housekeeping standards as applied to 3 star classified hotel properties.
- Agoda or Expedia extranet experience in addition to Booking.com.
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