Hotel Manager
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Key skills for this role
About the Role
Marriott International is seeking a Hotel Manager for a property in Riyadh, Saudi Arabia, operated by an independent franchisee. The role involves managing profitability, property operations, leading teams, and conducting HR activities.
Key Skills for This Role
Responsibilities
- Keep operations team focused on critical components to drive guest satisfaction and financial results
- Review financial reports and statements to determine how Operations is performing against budget
- Ensure capital expenditure funds are used to address priorities outlined in the service strategy
- Coach and support operations team to effectively manage occupancy, rate, wages, and controllable expenses
- Develop an operational strategy aligned with the brand's business strategy and lead its execution
- Tour building regularly to speak with employees and guests to understand business needs and assess operational opportunities
- Establish a vision for product and service delivery on property
- Hire operations management team members who demonstrate strong functional expertise and leadership
- Conduct annual performance appraisals with direct reports according to Standard Operating Procedures
Requirements
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 8 years experience in management operations, sales and marketing, or related professional area
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 6 years experience in management operations, sales and marketing, or related professional area
- Experience in managing profitability and departmental budgets
- Experience in leading property operations teams
Full Job Posting
Additional Information
- Job Number: 26080274
- Job Category: Property Leadership
- Location: Airport Road, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Management
- This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC.
Managing Profitability and Departmental Budgets
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an 'open door' policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand up meetings and models desired service behaviors in all interactions with guests and employees.
Education and Experience
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
About Marriott Hotels
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh so familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward thinking service.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
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