Hotel Manager
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Key skills for this role
About the Role
Marriott International seeks a Hotel Manager to function as the strategic business leader of property operations, acting as General Manager in his/her absence.
Key Skills for This Role
Responsibilities
- Keep operations team focused on critical components to drive guest satisfaction and desired financial results
- Ensure all operational areas have an atmosphere conducive to the overall guest experience
- Review financial reports and statements to determine how Operations is performing against budget
- Ensure capital expenditure funds are used to address priorities outlined in the service strategy
- Work with direct reports to determine areas of concern and establish ways to improve departments’ financial performance
- Strive to maintain profit margins without compromising guest or employee satisfaction
- Identify and analyze operational challenges and facilitate development of solutions to prevent reoccurrence
- Coach and support operations team to effectively manage occupancy & rate, wages and controllable expenses
- Review Wage Progress Report and compare budgeted wages to actual wages, coaching direct reports to address problem areas
- Develop an operational strategy aligned with the brand’s business strategy and lead its execution
- Make and execute key decisions to keep property moving forward towards achievement of goals
- Strive to improve service performance
Requirements
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area
Full Job Posting
JOB SUMMARY
- Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.
- Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.
- Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.
- The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.
- As a member of the Executive Committee, develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
- Managing Profitability and Departmental Budgets: Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
- Managing Property Operations: Strives to improve service performance.
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