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Hotel Manager

Marriott International
Doha, QAT
Full Time
Manager
Onsite
1 weeks ago
Operations ManagementBudget ManagementGuest SatisfactionLeadershipFinancial AnalysisEmployee Relations
Free

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Operations ManagementBudget ManagementGuest Satisfaction
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Job Summary

  • Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary an

Education And Experience

  • 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area.
  • OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area.

Managing Profitability and Departmental Budgets

  • Keeps operations team focused on critical components to drive guest satisfaction and financial results.
  • Ensures all operational areas have an atmosphere conducive to overall guest experience.
  • Reviews financial reports and statements to determine how Operations is performing against budget.
  • Ensures capital expenditure funds address priorities outlined in service strategy.
  • Works with direct reports to improve departments’ financial performance.
  • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • Identifies and analyzes operational challenges and facilitates development of solutions.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Reviews Wage Progress Report and compares budgeted wages to actual wages.
  • Develops operational strategy aligned with brand’s business strategy and leads its execution.

Managing Property Operations

  • Strives to improve service performance.
  • Communicates clear and consistent message regarding operational goals.
  • Ensures brand and regional business initiatives are implemented.
  • Ensures core elements of service strategy are in place.
  • Tours building regularly speaking with employees and guests to understand business needs.

Leading Property Operations Teams

  • Establishes a vision for product and service delivery on property.
  • Champions brand’s service vision and ensures alignment amongst property leadership team.
  • Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

  • Observes service behaviors of employees and provides feedback.
  • Hires operations management team members who demonstrate strong functional expertise.
  • Conducts annual performance appraisals with direct reports.
  • Utilizes open door policy and reviews employee satisfaction results.
  • Stays knowledgeable of leadership talent in the property.
  • Fosters employee commitment to excellent service.

About Marriott International

  • Marriott International is an equal opportunity employer.
  • Marriott Hotels strive to elevate the art of hospitality.
  • JW Marriott is part of Marriott International's luxury portfolio.

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