Hotel Manager
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Key skills for this role
About the Role
Marriott International seeks a strategic Hotel Manager to lead property operations in Doha. The role oversees front office, housekeeping, F&B, and event management, driving guest satisfaction and financial performance.
Key Skills for This Role
Responsibilities
- Function as strategic business leader of property operations and act as General Manager in his/her absence
- Oversee Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management
- Develop and implement operations strategy and ensure brand service strategy and initiatives are executed
- Review financial reports and statements to determine performance against budget
- Coach and support operations team to manage occupancy, rate, wages, and controllable expenses
- Conduct annual performance appraisals and hire operations management team members
Requirements
- 2 year degree in Business Administration, Hotel and Restaurant Management, or related major with 8 years experience OR 4 year bachelor's degree with 6 years experience
- Experience in management operations, sales and marketing, or related professional area
Full Job Posting
Job Summary
- Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary an
Education And Experience
- 2 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area.
- OR 4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area.
Managing Profitability and Departmental Budgets
- Keeps operations team focused on critical components to drive guest satisfaction and financial results.
- Ensures all operational areas have an atmosphere conducive to overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds address priorities outlined in service strategy.
- Works with direct reports to improve departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates development of solutions.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews Wage Progress Report and compares budgeted wages to actual wages.
- Develops operational strategy aligned with brand’s business strategy and leads its execution.
Managing Property Operations
- Strives to improve service performance.
- Communicates clear and consistent message regarding operational goals.
- Ensures brand and regional business initiatives are implemented.
- Ensures core elements of service strategy are in place.
- Tours building regularly speaking with employees and guests to understand business needs.
Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions brand’s service vision and ensures alignment amongst property leadership team.
- Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
- Observes service behaviors of employees and provides feedback.
- Hires operations management team members who demonstrate strong functional expertise.
- Conducts annual performance appraisals with direct reports.
- Utilizes open door policy and reviews employee satisfaction results.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to excellent service.
About Marriott International
- Marriott International is an equal opportunity employer.
- Marriott Hotels strive to elevate the art of hospitality.
- JW Marriott is part of Marriott International's luxury portfolio.
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