Hotel General Manager

Role Overview

Responsibilities

• Lead daily hotel operations and business activities.
• Develop operational strategies, budgets, and performance targets.
• Oversee front office, housekeeping, food and beverage, sales, and support departments.
• Monitor occupancy, revenue, profitability, costs, and operational KPIs.
• Maintain guest service and customer satisfaction standards.
• Lead, train, and develop hotel management and operational teams.
• Manage staffing, schedules, performance, and workforce requirements.
• Oversee budgets, expenses, purchasing, and cost control.
• Develop sales, marketing, and revenue-generation initiatives.
• Manage relationships with guests, suppliers, partners, and key clients.
• Ensure compliance with hotel policies, health and safety, hygiene, and local regulations.
• Handle guest complaints, operational issues, and service escalations.

Qualifications

• Bachelor's degree in hotel management, hospitality, business administration, or a related field.
• Extensive experience in hotel management and senior hospitality leadership.
• Strong knowledge of hotel operations, guest services, and hospitality standards.
• Experience managing hotel budgets, revenue, costs, and financial performance.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Experience managing multiple hotel departments and large teams.
• Knowledge of revenue management, sales, marketing, and customer experience.
• Familiarity with PMS, POS, CRM, and hotel management systems.
• Strong understanding of health, safety, hygiene, and hospitality regulations.
• UAE or GCC hospitality experience is advantageous.
• Ability to manage multiple priorities and operational challenges.

Additional Profile