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Hostess – Steakhouse in DIFC (Female Only)

Jospereno Smokey Meat And More Restaurant
Dubai, UAE
Fulltime
AED 4,000/month
2 months ago
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free

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About The Role

We are hiring a **Hostess** to be the first point of contact at our **Steakhouse in DIFC, Dubai**.

You are the first smile our guests see and the first voice they hear on the phone.

You set the tone for the entire dining experience.

This role requires a **female candidate** with **previous restaurant experience**, strong composure under pressure, excellent phone communication skills, and a warm, professional presence.

**Important:** Candidates **must already be based in Dubai**.

We are not sponsoring relocation from outside the UAE for this role.

Guest Reception

  • Welcome every guest with warmth, energy, and professionalism.
  • Manage seating flow and table allocation in coordination with the floor team.
  • Maintain composure and grace during peak service hours.

Phone & Reservations Management

  • **Answer incoming calls** professionally and promptly.
  • **Make outgoing calls** to confirm reservations, follow up with guests, conduct guest satisfaction calls, and reach out for special occasions or promotions.
  • Take and manage reservations by phone, WhatsApp, and online platforms.
  • Confirm bookings, manage waitlists, and handle reservation changes.
  • Respond to guest inquiries about menu, hours, location, and offers.

Floor Coordination

  • Communicate seating updates and VIP arrivals to the service team.
  • Manage walk-in flow and waiting list during busy services.
  • Keep the host station organized and guest-ready at all times.

Guest Experience

  • Anticipate guest needs from the moment they walk in.
  • Handle complaints or special requests with grace and escalate when needed.
  • Farewell guests warmly and invite them to return.

Requirements

  • **Gender:** Female candidate.
  • **Experience:** **Previous experience working in a restaurant is required** — as Hostess, Receptionist, Waitress, or any front-of-house role.
  • **Pressure Management:** **Must be able to work calmly and efficiently under high-pressure service hours.** Busy lunch and dinner shifts are part of the daily routine.
  • **Phone Skills:** Confident in **both receiving and making calls**. Clear, professional, friendly phone voice and tone.
  • **Communication:** Excellent interpersonal skills with guests and team.
  • **Languages:** **Fluent English required. Arabic strongly preferred.**
  • **Profile:** Warm personality, well-groomed, professional presentation, naturally hospitable.
  • **Tech Skills:** Comfortable with reservation systems and WhatsApp Business.
  • **Availability:** Must be ready to **join immediately**.
  • **Location:** **Must already be based in Dubai. UAE residency required.**

Schedule & Location

  • **Work Hours:** 9 hours shift + 1 hour break.
  • **Work Days:** 6 days per week.
  • **Location:** DIFC, Dubai.

Job Type: Full-time

Pay: AED4,000.00 - AED8,000.00 per month

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