indeed
Hostess
Laura Cafe
Doha, QAT
Full Time
Mid
Onsite
3 weeks ago
Customer ServiceReservation ManagementEnglishArabic
Free
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Customer ServiceReservation ManagementEnglish
About the Role
Laura Cafe seeks a Hostess to greet guests, manage seating, and take reservations. Requires 3-4 years experience in coffee shops or relevant field, and fluency in English and Arabic.
Key Skills for This Role
Customer ServiceReservation ManagementEnglishArabic
Responsibilities
- Greet and welcome guests as they enter the café, offering them a warm and friendly reception
- Manage the seating chart and efficiently allocate tables to optimize service flow and minimize wait times
- Take and manage reservations, ensuring that guest preferences and special requests are noted
- Assist guests with inquiries about the menu, café services, and any special promotions
- Coordinate with the waitstaff to ensure that tables are properly set and that guests receive prompt service
- Handle guest complaints or concerns with professionalism and escalate issues to the manager when necessary
- Maintain the cleanliness and appearance of the front of house area, including the entrance and waiting areas
- Provide information about the café’s offerings and assist with takeout orders or other requests
- Ensure a smooth and efficient guest experience by communicating with kitchen and service staff
Requirements
- 3 4 years experience in coffee shops or relevant field
- Fluent in English and Arabic (speaking, writing and reading)
Full Job Posting
Job Summary
- As a Hostess at Laura Cafe, you will be the first point of contact for our customers. Your role is to create a warm, welcoming environment by greeting guests with a friendly demeanor and ensuring they have an enjoyable experience from the moment they walk in. You will be responsible for managing the
Key Responsibilities
- Greet and welcome guests as they enter the café, offering them a warm and friendly reception.
- Manage the seating chart and efficiently allocate tables to optimize service flow and minimize wait times.
- Take and manage reservations, ensuring that guest preferences and special requests are noted.
- Assist guests with inquiries about the menu, café services, and any special promotions.
- Coordinate with the waitstaff to ensure that tables are properly set and that guests receive prompt service.
- Handle guest complaints or concerns with professionalism and escalate issues to the manager when necessary.
- Maintain the cleanliness and appearance of the front of house area, including the entrance and waiting areas.
- Provide information about the café’s offerings and assist with takeout orders or other requests.
- Ensure a smooth and efficient guest experience by communicating with kitchen and service staff.
Qualifications
- 3 4 years experience in coffee shops or relevant field.
- Fluent in English and Arabic (speaking, writing and reading).
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