Host Relationship Manager

Host Relationship Manager Location: Cheltenham or London Please note that all the applicants for this role must be willing to go through SC Clearance Your Role The Host Relationship Manager plays a key role in developing and maintaining effective relationships with host organisations, ensuring a high-quality experience for both hosts and students across programme delivery. Acting as the primary point of contact for host organisations, the role focuses on relationship management, engagement, and coordination of host activity, ensuring hosts are supported to maximise their involvement and benefit from the programme. Success in the role is measured through engagement KPIs, including host participation, satisfaction, and contribution to student outcomes. The role requires a balance of relationship management, operational delivery, and adherence to client requirements, processes, and timelines. How You’ll Make an Impact: Build and maintain strong relationships with host organisations and key stakeholders. Support host engagement across placements, internships, and industry-led activities. Manage programme activities to ensure delivery against agreed timelines and standards. Maintain accurate records, engagement data, and programme outcomes. Help deliver high-quality experiences that enhance student development and employability. Coordinate events, guest speakers, and industry engagement opportunities. Monitor participation, identify potential risks, and support effective resolutions. Deliver against KPIs, SLAs, and reporting requirements. Contribute to programme improvements, scaling initiatives, and new ways of working. Collaborate across teams to ensure successful delivery while demonstrating resilience, adaptability, and excellent organisational skills. What You Bring: Experience in relationship management, account management, customer success, or stakeholder engagement. Strong communication and interpersonal skills with the ability to build lasting partnerships. Excellent organisational skills and the ability to manage multiple priorities. Confidence working within defined processes, frameworks, and service standards. Strong attention to detail and experience maintaining accurate records and data. Ability to analyse information and contribute to performance reporting. A collaborative and proactive approach to teamwork and problem-solving. Resilience, adaptability, and a continuous improvement mindset. Experience within education, training, employability, placements, or employer engagement environments (desirable). Experience supporting events, industry engagement activities, or partnership programmes (desirable). Due to the nature of the account, you will be required to hold or be willing to undergo SC security clearance.

Build and maintain strong relationships with host organisations and key stakeholders.

Support host engagement across placements, internships, and industry-led activities.

Manage programme activities to ensure delivery against agreed timelines and standards.

Maintain accurate records, engagement data, and programme outcomes.

Help deliver high-quality experiences that enhance student development and employability.

Coordinate events, guest speakers, and industry engagement opportunities.

Monitor participation, identify potential risks, and support effective resolutions.

Deliver against KPIs, SLAs, and reporting requirements.

Contribute to programme improvements, scaling initiatives, and new ways of working.

Collaborate across teams to ensure successful delivery while demonstrating resilience, adaptability, and excellent organisational skills.

Experience in relationship management, account management, customer success, or stakeholder engagement.

Strong communication and interpersonal skills with the ability to build lasting partnerships.

Excellent organisational skills and the ability to manage multiple priorities.

Confidence working within defined processes, frameworks, and service standards.

Strong attention to detail and experience maintaining accurate records and data.

Ability to analyse information and contribute to performance reporting.

A collaborative and proactive approach to teamwork and problem-solving.

Resilience, adaptability, and a continuous improvement mindset.

Experience within education, training, employability, placements, or employer engagement environments (desirable).

Experience supporting events, industry engagement activities, or partnership programmes (desirable).

Due to the nature of the account, you will be required to hold or be willing to undergo SC security clearance.

About You

About Us

What We Offer Wellbeing & benefits Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays Holiday Buying scheme Medicash plan, Wellhub, Cycle to Work scheme Private Medical Insurance at corporate rates Employee Assistance Programme Employee Discounts Benefit Hub 3 Development days 2 Charity days per year Pension Scheme Early Friday Finish at 4pm Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. A little about QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. Our Mission We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at https://www.qa.com/about/careers/

27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays

Holiday Buying scheme

Medicash plan, Wellhub, Cycle to Work scheme