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Host
KYU
Las Vegas, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage the reservation system, including taking reservations, updating the guest list, and handling special requests or accommodations.
- Coordinate and manage seating arrangements to ensure a smooth flow of guests and optimal table turnover.
- Provide accurate wait time estimates and communicate effectively with guests regarding their seating status.
- Assist in maintaining a clean and organized host stand and waiting area.
- Collaborate with the service team to ensure timely and efficient guest seating and service.
- Handle guest inquiries and concerns with professionalism and resolve any issues promptly.
- Assist with the check-in and check-out process, ensuring accuracy in guest records and transactions.
- Support the front-of-house team by assisting with tasks such as running food, refilling beverages, or bussing tables as needed.
- Uphold KYU’s service standards and values, ensuring a positive and memorable experience for all guests.
- Monitor and manage guest flow during peak times to minimize wait times and optimize seating arrangements.
- Maintain knowledge of the restaurant’s menu, specials, and policies to effectively answer guest questions and provide recommendations.
- Assist in training new hosts on standard operating procedures and best practices.
Qualifications
- 1 to 3+ years of experience in a guest-facing role, preferably as a Host or similar position in a restaurant or hospitality environment.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to manage multiple tasks and remain organized in a fast-paced environment.
- Positive attitude and a professional demeanor.
- Experience with reservation and waitlist management systems is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
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