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oracle

Host

Invited
Austin, USA
Part-time
Entry
Onsite
USD 14-14 hourly / hour
Discovered 1 weeks ago
TelephoneTabletPOS SystemFloor ChartMenus
Free

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Key skills for this role

TelephoneTabletPOS System
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Full Job Posting

Reporting Structure

• Reports to the Food & Beverage Director

Day-to-Day

Maintain Invited service standards as outlined in the F&B service training program.

Greet members/guests by name, providing a warm and welcoming experience.

Seat members/guests while ensuring high-quality service and attention to their needs.

Converse with members/guests in a professional manner, staying calm under pressure.

Assist service staff as needed, adhering to the Invited standards of service.

Ensure the host podium is organized and close out the podium at the end of each shift.

Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.

Support employees and contribute to team efforts to deliver the 3-steps of service.

Notify management of any members/guests complaints immediately and practice effective service recovery.

Handle last-minute requests and changes from Members/Guests professionally

Additional Duties

  • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
  • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
  • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
  • Wear a clean, neat uniform that meets club standards.
  • About You
  • Preferred
  • High school diploma or equivalent.
  • Previous experience in the service or hospitality industry is an advantage.
  • Experience operating a multi-line telephone system.
  • Proven ability to handle sensitive member information with the highest level of confidentiality.
  • Strong communication skills with the ability to follow instructions accurately.

Physical Requirements

  • Must be able to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
  • Able to lift, carry, push, and pull up to 100 lbs. occasionally.
  • Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

Telephone/Tablet

POS System

Floor Chart

Menus

Work Schedule

  • Attendance requirements for this position as outlined on the weekly schedule.
  • Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
  • Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
  • Invited is an Equal Employment Opportunity Employer
  • The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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