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Hospitality Manager
MARA LOUNGE RESTAURANT GROUP
Dubai, UAE
Full Time
Manager
Onsite
3 weeks ago
Hospitality ManagementRestaurant OperationsCustomer ServicePeople ManagementCost ControlFood Safety Compliance
Free
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Hospitality ManagementRestaurant OperationsCustomer Service
About the Role
MARA LOUNGE RESTAURANT GROUP is seeking a senior Hospitality Manager to lead daily operations at premium venues in Dubai. You will manage front-of-house and back-of-house teams, ensure service standards, control costs, and drive guest satisfaction in a fast-paced, growth-oriented environment.
Key Skills for This Role
Hospitality ManagementRestaurant OperationsCustomer ServicePeople ManagementCost ControlFood Safety Compliance
Responsibilities
- Orchestrate daily operations across premium venues
- Manage front of house and back of house teams
- Ensure immaculate service standards and maintain an exceptionally welcoming environment
- Monitor reservation flows, table turns, and overall service quality
- Address guest feedback and resolve complex issues professionally and timely
- Supervise staff schedules and support strategic recruitment and onboarding
- Coordinate with kitchen on high level menu execution
- Ensure adherence to local food safety, hygiene, and company compliance policies
- Track business performance metrics and control operational costs
- Support targeted promotional activities to drive brand revenue and customer loyalty
Requirements
- Minimum 10 years of progressive hospitality management or restaurant operations experience within the GCC region
- Proven experience leading teams in high volume, premium casual, premium lounge, or fine dining environments
- Unwavering customer service orientation with a track record of driving premium guest relations and high Customer Satisfaction scores
- Strong capacity to manage and mentor cross functional teams, including hiring, training, and performance feedback
- Exceptional communication skills; fluency in English essential
- Solid understanding of Food & Beverage operations, menu management, quality control, cost management, and GCC health/safety/food hygiene regulations
- Proven organizational skills with ability to remain composed under intense operational pressure
- Flexibility to work evenings, weekends, and holidays
- Relevant diploma or degree in Hospitality Management, Business Administration, or related field preferred
Full Job Posting
Company Overview
- MARA LOUNGE RESTAURANT GROUP has grown from a successful catering concept into a multi venue hospitality brand serving guests across the United Arab Emirates.
- The group is known for an extensive, globally inspired menu that caters to a wide range of tastes and dining preferences.
- Applicants can expect to join a dynamic, guest focused team in a fast paced, growth oriented environment.
Role Description
- The Hospitality Manager is a senior, full time, on site leadership role based in Dubai, United Arab Emirates.
- This role is responsible for orchestrating daily operations across our premium venues, managing front of house and back of house teams, ensuring immaculate service standards, and maintaining an exceptionally welcoming, efficient environment for our guests.
- The Hospitality Manager will monitor reservation flows, table turns, and overall service quality, address guest feedback, and resolve complex issues in a professional, timely manner.
- Responsibilities include supervising staff schedules, supporting strategic recruitment and onboarding, coordinating with the kitchen on high level menu execution, and ensuring total adherence to local food safety, hygiene, and company compliance policies.
- The role also involves tracking critical business performance metrics, controlling operational costs, and supporting targeted promotional activities to drive brand revenue and customer loyalty.
Qualifications & Requirements
- Minimum of 10 years of intensive, progressive hospitality management or restaurant operations experience specifically within the GCC region
- Proven experience leading teams within high volume, premium casual, premium lounge, or fine dining environments
- Unwavering customer service orientation with a track record of driving premium guest relations and high Customer Satisfaction scores
- Strong capacity to manage and mentor cross functional teams, including direct experience with hiring, structural training, and performance feedback
- Exceptional communication skills for seamless interaction with upscale guests, team members, and executive stakeholders. Fluency in English is essential.
- Solid understanding of Food & Beverage operations, menu management, quality control, cost management, and standard GCC health, safety, and food hygiene regulations
- Proven organizational skills with the ability to remain composed under intense operational pressure and manage shifting venue priorities smoothly
- Comfort working flexible, hospitality oriented hours, including evenings, weekends, and holidays, as dictated by business volume
- A relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred
How to Apply
- Send your updated CV to jobs@maralounge.ae with subject line: Application: Hospitality Manager
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