Hospital Client Service Representative

As a CSR, you’re the first impression of our hospital — and a vital part of our clients’ experience.

You’ll:

• Greet clients and welcome patients into the hospital
• Answer phones, schedule appointments, and handle general inquiries
• Process payments and maintain accurate records
• Prepare for and assist with patient check-ins and discharges
• Educate clients about treatments, services, and products
• Keep exam rooms and the lobby clean and welcoming
• Support marketing efforts for in-lobby retail products
• Help manage emergencies according to hospital protocols
• Assist with special events and cross-train in other roles as needed

• High school diploma or equivalent (required)
• Customer service experience (preferred)
• Veterinary or animal care background (preferred)
• A positive, professional, and polished demeanor
• Strong communication, organizational, and multitasking skills
• Willingness to learn and grow through coaching
• Basic computer literacy (Microsoft Office, email, etc.)
• Familiarity with EzyVet software is a plus
• Ability to uphold strict confidentiality with client and patient information
• Respectful, compassionate approach to both people and animals

You’ll be working in a busy, engaging environment with high client interaction and a fast pace.

Tasks involve frequent interruptions, computer use, and exposure to cleaning chemicals (with proper PPE provided).

We offer full-time (30–40 hrs/week) and part-time (<30 hrs/week) positions.

Flexible availability is a must, including mornings, evenings, and weekends.

Weekend shifts include a $1/hr shift differential.

We are closed on all major holidays.

• Ability to stand or walk for extended periods
• Ability to lift up to 50 lbs and push up to 150 lbs
• Must be comfortable moving animals and goods
• Engage in repetitive motions (bending, lifting, reaching)

• No relocation assistance is available
• Visa sponsorship is not offered
• TCVH is an equal opportunity employer

Ready to Join Our Team?

If you're a team player with a passion for helping people and pets, we’d love to meet you.

Whether you're starting a career in animal care or bringing years of experience, TCVH offers a place to grow, thrive, and make a difference.

Apply today - your future team is waiting!