Homecare Coordinator
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Key skills for this role
About the Role
Care24 Health Care seeks a Home Care Coordinator for a full-time role in Dubai. You will coordinate home healthcare services, manage patient schedules, and ensure seamless communication between patients, caregivers, and nurses.
Key Skills for This Role
Responsibilities
- Coordinate daily home care services by scheduling nurses, caregivers, therapists, and other healthcare professionals.
- Match healthcare staff with patients based on care requirements, location, availability, and clinical competency.
- Monitor daily schedules and adjust assignments to accommodate emergencies, cancellations, or service changes.
- Ensure continuity of care by coordinating replacement staff when required.
- Communicate care schedules and service updates to patients, families, and healthcare professionals.
- Coordinate new patient admissions, assessments, and service initiation.
- Maintain accurate patient records, scheduling documentation, and service reports.
- Ensure compliance with healthcare regulations, company policies, and accreditation standards.
- Prepare daily, weekly, and monthly operational reports.
- Coordinate communication between clinical teams, operations, finance, and administration.
Requirements
- Bachelor's degree in Healthcare Management, Nursing, Business Administration, or a related field
- 2–4 years of experience in home healthcare coordination, healthcare operations, patient coordination, medical administration, or healthcare scheduling
- Experience in home healthcare services is preferred
- Strong organizational and coordination skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience using healthcare management systems or scheduling software is an advantage
- Strong documentation and record management skills
Full Job Posting
Job Summary
- The Home Care Coordinator provides administrative and operational support by coordinating home healthcare services, managing patient schedules, ensuring seamless communication, and maintaining accurate documentation.
- This role is essential in delivering high quality home care services while ensuring efficient resource allocation, regulatory compliance, and exceptional patient satisfaction.
Care Coordination
- Coordinate daily home care services by scheduling nurses, caregivers, therapists, and other healthcare professionals.
- Match healthcare staff with patients based on care requirements, location, availability, and clinical competency.
- Monitor daily schedules and adjust assignments to accommodate emergencies, cancellations, or service changes.
- Ensure continuity of care by coordinating replacement staff when required.
- Communicate care schedules and service updates to patients, families, and healthcare professionals.
Patient & Client Management
- Coordinate new patient admissions, assessments, and service initiation.
- Maintain regular communication with patients and family members to ensure satisfaction and address concerns.
- Ensure patient records, care plans, and service documentation are updated accurately.
- Assist in resolving patient complaints and escalate clinical concerns when necessary.
- Coordinate follow up visits and ongoing care requirements.
Documentation & Compliance
- Maintain accurate patient records, scheduling documentation, and service reports.
- Ensure compliance with healthcare regulations, company policies, and accreditation standards.
- Prepare service agreements, consent forms, and required patient documentation.
- Monitor documentation completeness and coordinate with clinical teams for missing records.
- Support audits by maintaining organized documentation and records.
Administrative & Operational Support
- Prepare daily, weekly, and monthly operational reports.
- Coordinate communication between clinical teams, operations, finance, and administration.
- Monitor staff attendance, schedules, and timesheets.
- Maintain inventory requests and coordinate with procurement for required medical supplies.
- Assist in preparing operational dashboards and performance reports.
Staff Coordination
- Coordinate onboarding schedules for newly hired nurses and caregivers.
- Ensure staff licenses, certifications, and mandatory training records remain updated.
- Coordinate staff leave requests and schedule adjustments.
- Support workforce planning to ensure adequate staffing levels.
- Maintain regular communication with field staff regarding assignments and operational updates.
Cross functional Coordination
- Work closely with Clinical Teams, Operations, HR, Finance, Procurement, and Quality departments.
- Coordinate discharge planning, service transitions, and patient referrals.
- Support implementation of new home care programs and operational initiatives.
- Ensure effective communication between departments for smooth service delivery.
Qualifications
- Bachelor's degree in Healthcare Management, Nursing, Business Administration, or a related field.
- 2–4 years of experience in home healthcare coordination, healthcare operations, patient coordination, medical administration, or healthcare scheduling.
- Experience in home healthcare services is preferred.
Required Skills & Competencies
- Strong organizational and coordination skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using healthcare management systems or scheduling software is an advantage.
- Strong documentation and record management skills.
- Ability to manage multiple priorities in a fast paced healthcare environment.
- Excellent problem solving and decision making abilities.
- High attention to detail and accuracy.
- Professional stakeholder and patient relationship management skills.
- Ability to work independently and collaboratively.
Key Performance Indicators (KPIs)
- Timely coordination of patient visits and staff schedules.
- Patient satisfaction and service quality.
- Accuracy and completeness of patient documentation.
- Efficient utilization of nursing and caregiver resources.
- Timely response to scheduling changes and patient requests.
- Compliance with documentation and regulatory requirements.
- On time submission of operational reports.
- Internal stakeholder satisfaction with coordination and support.
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