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Home Equity Processor
Citizens Financial Group, Inc.
Johnston, USA
Full-time
Entry
Hybrid
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Primary responsibilities include
- Review loan application documentation.
- Interact with customers, work with both loan officers and branch colleagues to obtain required documents from customers, order and review property titles, appraisals, flood certifications, and income documents to ensure accuracy and completeness.
- Make welcome calls on new files, follow the department's call cadence throughout the process to ensure customer's are communicated direct and well informed of all aspects of their line in process.
- Ensure that documentation exists in the system of record of their call cadence contacts, results of the contact so that they and any colleague who reviews the file is aware of the file status.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Required Qualifications Customer Service skills Phone skills/Call Center
- Customer Service skills
- Phone skills/Call Center
- Preferred Qualifications Private Bank or Private Client experience
- Private Bank or Private Client experience
Hours & Work Schedule
- Hours per Week: 8am- 5pm EST in Johnston Office
- Work Schedule: Monday through Thursday in office Friday Hybrid
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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