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Key skills for this role
Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
Ensure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving.
Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations.
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Customer service experience.
Ability to communicate and work remotely using online tools (e.g., MS Teams, systems).
Strong system skills, with the ability to navigate and update multiple platforms simultaneously.
Excellent written and verbal communication skills, with the ability to build strong relationships with internal colleagues, external suppliers, and customers.
Understanding of the value and impact of our work for customers, the team, and the wider business.
Ability to identify and support vulnerable customers appropriately.
UK private general insurance provider offering car, home, van, and motorbike cover to consumers.
Visit company websiteJobs and hiring trendsGBP 26550-26550 yearly / year
Full-time
Entry
Hybrid
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