Highways Support Officer

Job Reference: HCC625063 Salary Range: £28,697 - £31,573 per annum Work Location: Trafalgar House, Winchester (Hybrid Working) Hours per week: 37 Contract Type: Permanent Closing Date: 30 September 2026 Interview Date: w/c 5 October 2026

In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners.

We are always seeking opportunities for continuous improvement and looking to add value to the overall picture.

What you’ll do:

An exciting customer service opportunity has become available in our busy Highways Customer Service team.

Collaborating with colleagues in the customer service team, you will be providing a wealth of information about Highways services to our customers.

In addition, reporting road issues/enquiries and assigning to technical teams.

If you enjoy a fast-paced, evolving working environment and are passionate about customer service please read the candidate pack.

At Hampshire County Council you’d be joining a leading public sector organisation, working in Universal Services directorate in Hampshire Highways team.

We work to keep Hampshire’s Road network safe and well maintained.

Our customers are at the heart of everything we do.

What we’re looking for:

We're looking for a detail-oriented and customer-focused individual with strong communication skills and a collaborative approach to work.

The ideal candidate will have GCSEs (or equivalent) in English and Maths, be confident using IT systems including Microsoft 365, and possess excellent written and verbal communication abilities.

You will be a proactive team player who can build effective working relationships across the organisation, deliver outstanding customer service, and maintain a high level of accuracy in all aspects of your work.

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