naukri
Helpdesk Support (Tamheer)
Naseej
Riyadh Region, KSA
0 2 Years
Onsite
Discovered Yesterday
Free
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The Helpdesk Support Trainee will provide first-line application support to Naseej customers and internal users, ensuring support requests are accurately handled, documented, and escalated when required.
Key Responsibilities
- Receive, classify, and manage application-support tickets accurately.
- Resolve common and documented user issues independently.
- Document ticket activities and resolutions according to Helpdesk standards.
- Escalate unresolved cases with complete and accurate technical information.
- Communicate professionally with customers and internal support teams.
- Follow approved SLA requirements and ticket lifecycle procedures.
- Develop a good understanding of the primary functions of supported Naseej products.
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