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Helpdesk Specialist, System Administrator
Resale1
Dublin, KSA
Full Time
Mid
Onsite
3 weeks ago
Windows AdministrationHelp Desk SupportDesktop Hardware/SoftwareBackup/RecoveryImagingWindows Server
Free
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Windows AdministrationHelp Desk SupportDesktop Hardware/Software
About the Role
Resale1 is looking for an IT Support Specialist to own the help desk queue and perform Windows sysadmin tasks at their Dublin, Ohio office. You will configure desktops, troubleshoot issues, manage backups, and support users across a store network.
Key Skills for This Role
Windows AdministrationHelp Desk SupportDesktop Hardware/SoftwareBackup/RecoveryImagingWindows Server
Responsibilities
- Own the inbound help desk queue — configuring desktops, troubleshooting issues, and supporting users across store network
- Perform Windows sysadmin work: managing backups, building and imaging new systems, power/UPS management, and general infrastructure upkeep
- Handle off hours work (nights or weekends) when issues arise or deployments are critical
Requirements
- Local to the Columbus, Ohio area (on site role)
- Strong help desk and technical support background
- Excellent verbal and written English communication skills
- Solid troubleshooting and problem solving skills
- Hands on desktop hardware/software experience
- Comfortable with Windows administration (backups, imaging, system builds)
- Willingness to be available occasionally outside normal hours during outages or critical work Weekend On Call Rotation
- Windows Server / Active Directory experience (nice to have)
- Microsoft 365 / Intune / Azure AD administration (nice to have)
- Networking fundamentals (UniFi a plus) (nice to have)
Full Job Posting
Company Description
- Resale1 is a proven Point of Sale system in use at over 120 high volume stores nationwide, built for the secondhand and consignment industry.
Role Description
- This is a full time, on site IT Support Specialist role based in our Dublin, Ohio office (Columbus metro).
- You'll own the inbound help desk queue — configuring desktops, troubleshooting issues, and supporting users across our store network — and during slower stretches you'll take on Windows sysadmin work: managing backups, building and imaging new systems, power/UPS management, and general infrastructur
- We run lean and move fast. Some issues don't keep business hours, so this role occasionally involves off hours work (nights or weekends) when something is down or a deployment can't wait.
Qualifications
- Local to the Columbus, Ohio area (on site role)
- Strong help desk and technical support background
- Excellent verbal and written English communication skills.
- Solid troubleshooting and problem solving skills
- Hands on desktop hardware/software experience
- Comfortable with Windows administration (backups, imaging, system builds)
- Must communicate clearly and professionally with store staff and customers over the phone
- Willingness to be available occasionally outside normal hours during outages or critical work Weekend On Call Rotation
- Relocation assistance is not available
Nice to have
- Windows Server / Active Directory experience
- Microsoft 365 / Intune / Azure AD administration
- Networking fundamentals (UniFi a plus)
- PowerShell scripting
- Backup/recovery experience (Veeam a plus)
- Retail or POS environment experience
- Relevant IT certifications (CompTIA A+/Network+, Microsoft) or a related degree
What we offer
- Starting range of $65,000–$85,000, depending on experience and qualifications
- Laid back, friendly, small office atmosphere
- Outstanding health, dental, and vision benefits
- Generous employee discount
- Paid holidays and PTO
- Company paid short term and long term disability and life insurance
- 401(k) with excellent matching
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