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Helpdesk Executive
JLL
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Helpdesk operationsFacilities managementCall logging and request trackingOperational reportingOccupational safetyProcess improvement
Free
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Helpdesk operationsFacilities managementCall logging and request tracking
Role Overview
Provide helpdesk and call-logging services while reporting to the property manager.
Centralize service requests and streamline related processes across facilities operations.
Key Skills for This Role
Helpdesk operationsFacilities managementCall logging and request trackingOperational reportingOccupational safetyProcess improvement
Full Job Posting
Role overview
Provide helpdesk and call-logging services while reporting to the property manager.
Centralize service requests and streamline related processes across facilities operations.
Core responsibilities
- Receive, document, tag, and dispatch complaints and service requests to the appropriate departments.
- Coordinate with assignees, monitor response times, follow up on feedback, and confirm task closure.
- Prepare daily, weekly, and monthly reports covering call status and recurring requests.
- Assist building engineers with analyses and perform other assigned operational tasks.
- Contribute to client management reports and coordinate invoice processing with administrative personnel.
- Work with engineering, facilities, and contractor teams to develop operational procedures.
- Participate in health and safety reviews, identify potential risks, and support emergency evacuation procedures.
Required qualifications
- Degree holder with three to five years of facilities management experience.
- Proven industry experience and a solid background in helpdesk operations.
- Strong working knowledge of occupational safety.
- Proven track record of implementing improvement initiatives.
- Collaborative, flexible, customer-focused, organized, and an effective communicator.
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