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Helpdesk and Desktop Support Analyst
Free-Work UK
City Of London, UAE
Full Time
Mid
Hybrid
1 months ago
Active DirectoryWindows 7Office 2013XenappCitrixTCP/IP
Free
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Active DirectoryWindows 7Office 2013
About the Role
A retail bank in the City of London is looking for a Helpdesk and Desktop Support Analyst with 4-5 years of experience. The role involves 1st/2nd line support, Active Directory management, remote branch support, and project involvement.
Key Skills for This Role
Active DirectoryWindows 7Office 2013XenappCitrixTCP/IP
Responsibilities
- Work within the Service Desk team in supporting and delivering all aspects of services
- Provide 1st/2nd line support and root cause analysis
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- Meet SLA targets
- Ad hoc project involvement
Requirements
- 4 to 5 years proven experience in helpdesk and desktop support
- Experience with 1st/2nd line support and root cause analysis
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- SLA targets
- Experience with Service Desk ticket software
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Experience with Citrix Xenapp published applications
Full Job Posting
Role Overview
- Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
- Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
- Remote and telephone support of mobile/European users will also be required.
Key Responsibilities
- Work within the Service Desk team in supporting and delivering all aspect of services
- 1/2 line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- SLA targets
- Ad hoc project involvement
Technical Skills
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Windows 7
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry’s deployments
- Citrix
Salary and Location
- The salary for this role will be in the range £40K £55K plus benefits.
- The Client is based in the City close to Liverpool Street and Bank stations.
- The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
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