Helpdesk Analys

SOAF "ملتقي الزراعة الذكية والعضوية "

Remote, UAE

Part-time

Entry

Remote

Discovered 2 weeks ago

Technical supportHelp desk supportTroubleshootingDesktop computersTicketing systemsBasic networking

Free

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Key skills for this role

Technical supportHelp desk supportTroubleshooting

Provide part-time remote technical assistance to internal and external users.

Respond to support requests, diagnose incidents, guide users through solutions, and escalate complex problems.

Respond to incoming support requests and log and track incidents.
Diagnose and resolve desktop, software application, connectivity, and user access issues.
Guide users through troubleshooting steps and escalate complex problems when needed.
Document solutions in a knowledge base.
Communicate professionally through email, chat, and phone.
Identify recurring issues and suggest preventative measures.
Improve support processes and user experience.

Strong technical support and help desk support skills.
Solid troubleshooting abilities for hardware, software, and connectivity problems.
Practical experience with desktop computers, operating systems, basic networking, and office applications.
Effective customer support skills with patience, clarity, and professionalism.
Good written and verbal English communication skills.
Strong organization, ticket logging, prioritization, and remote time management.
Familiarity with helpdesk or ticketing systems; IT or support experience is preferred.

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