4+ years of experience in Helpdesk and Software Testing
Serve as the first point of contact for end users experiencing technical issues and provide timely resolution or escalation.
Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
Respond to support requests through phone, email, chat, and ticketing systems.
Create, track, update, and maintain detailed support tickets throughout the issue resolution lifecycle.
Escalate complex technical issues to senior technicians, developers, or specialized support teams as needed.
Install, configure, maintain, and upgrade desktops, laptops, mobile devices, software applications, and operating systems.
Support user account administration, including password resets, account creation, access management, and Active Directory maintenance.
Assist with employee onboarding and offboarding activities, including equipment setup and access provisioning.
Develop, execute, and maintain software test plans, test cases, test scripts, and test scenarios.
Perform functional, regression, integration, system, and user acceptance testing (UAT) of software applications.
Identify, document, reproduce, and track software defects through resolution.
Collaborate with developers, business stakeholders, and project teams to investigate and resolve application issues.
Validate software applications against business, organizational, security, and government requirements.
Utilize testing and defect-tracking tools such as JIRA, Azure DevOps, or similar platforms.
Support Agile and SDLC processes by participating in testing, defect management, and release activities.
Analyze test results, troubleshoot application issues, and provide recommendations for quality improvements.
Maintain accurate documentation of support activities, testing results, system configurations, and issue resolutions.
Deliver high-quality customer service while managing multiple priorities in a fast-paced environment. Clearance and Certifications :
Must currently hold an active U.S. Secret Clearance.
CompTIA Security Plus certification
AZ-900 certification About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S.
Department
of Homeland Security. www.dhs.gov/E-Verify
About Syneren Technologies Corporation
IT Services & Consulting103 employeesFounded 2003
Woman-owned technology services company providing IT, software, engineering, and data solutions to federal and commercial customers.
